It’s really easy! 👌 After you sign up, you get access to our creative management platform, Wrike, where you can submit your video requests. To make it as simple as possible, we have a premade order form you can use to submit your editing requests. The order form will prompt you with questions about the video you want to get edited and will provide your editor with all the info they need to get started on your order. As soon as your order is ready, you’ll receive an email notification to review and leave feedback on the first video draft. You can have as many reviews as you want, until you’re satisfied with the end result. When you feel satisfied with the video, you can mark it as final and download the finished product and the project files.

Yes! You can simultaneously request upto 9 different sizes/formats for your video. We edit videos for all online platforms: Facebook, Instagram, Linkedin, TikTok, YouTube, Pinterest, Display, … Video size aspect ratios 4×5 (Facebook / Instagram) 1×1 (Facebook / Instagram/LinkedIn) 9×16 (Stories / IGTV) 16×9 (Youtube/LinkedIn) any other size you might need Video formats .MP4 .MOV any other format you might need

We provide approximate turnaround times for video edits based on their duration. These are general guidelines to follow. Complex edits will require additional time, whereas straightforward edits will be done more quickly. As a client, you have the ability to influence the speed of the editing process. Ultimately, our production team’s assessment determines the exact turnaround time. Estimates are influenced by the details, depth, and complexity of a request. While the production team sets the final timelines, they might fluctuate. However, we prioritize delivering your requests promptly without compromising on quality. For a full explanation, click here.

We offer a 14-day guarantee for all plans (first month only) and do not allow refunds after the 14th day of your subscription. Add-ons are not refundable. If you wish to get a refund, just contact us within the first 14 days of your subscription. To qualify for this guarantee you must: Provide us with clear direction during the editing process; Provide feedback to your editor during the editing process.

We can edit 4k video footage and export 4k videos with both Grow and Scale plans. Just make sure to take notice of your plan limits for the size of footage per order (50GB with a Grow and 100GB with a Scale plan). However if you want us to send a RAW camera files, this feature is only included in the Scale subscription. If you exceed your plan limits, you can either upgrade your plan or your order might be delivered with a delay because the footage takes much longer to download, process, and render.